Delivery, Return and Refund Policy

Delivery Policy

 

Inside Dhaka Delivery: 

 

  • Delivery Charge 80 Taka Applicable. (Courier charge may differ based on package size and courier’s  weight-based costing.) 
  • Express Delivery within 24-48 hours!! Real time courier tracking and SMS confirmation.
  • Cash on Delivery (COD) and Home Delivery Available 

 

Outside Dhaka Delivery: 

 

  • Full Pre-Payment required. 
  • 100 Taka basic Courier Charge (Courier charge may differ based on package size and courier’s  weight-based costing.) 
  • Fastest delivery within 48-72 hrs by Sundarbans Courier service anywhere in Bangladesh.

 

Return Policy

 

“Extreme Shop” is dedicated to provide a unique & delightful purchase experience for its customers. We  are hell-bound to ensure the highest quality & reliability for our customers. However, there might be  some inconsistencies. On seldom occasions, you may have to return an order. 

 

Policies: 

1) If you received used product must notify in-front of delivery man. 

2) If you received a physically damaged, faulty Product after opening package – (Must notify with 24  Hours inside Dhaka) 

3) If you received a physically damaged from courier service (i.e Sundarban courier) you must need  video to show prove. 

4) If the Product is completely different from the picture on the website (Must notify with 24 Hours) 

5) Customer must have video proof of unboxing to file any complaint if the return is regarding product.  If there is any problem it has to be visible in the video. Without Unboxing video no complaint will be  considered.

 

Note: 

 

Product quality is up to manufacturer. As we’re not the manufacturer you cannot return an item which  you’re not satisfied with the quality. 

We do not support software related issue (Bugs, improvements) these are all out of our support policy. 

1) You cannot return an item which wasn’t intact and you break the seal. 

2) No return or replacement applicable for flash deal or offer items products. 

3) If you cancel order after dispatched, you must have to pay delivery charges. 4) We don’t have any kind of exchange policy. 

5) For the sake of minor mistakes in the products image, description, information, or illogical issue will  be simply ignored. These are all out of our support policy. 

6) To return, customer must ensure the item is packed and delivered securely. 

7) extremeshop.com.bd will not be held responsible if the goods get damaged on their return to  extremeshop.com.bd address. 

8) For Inside Dhaka we request customers to come our offline shop that they can explain problem and  get prompt solution. This is mandatory depending on the problem. 

9) For return you must have to courier it to our address within 48 hours.

 

Refund Policy

Applicable only:

1) If you changed mind & cancel order before the Products is already shipped. 

2) If the item is out of stock and you requested to get your money back. 

 

Note: 

 

1) Most refunds are fully refunded in 7-15 days after we receive and process your return. 

2) If you pay us by using card, then we will request a refund in bank which will take 7-15 working days.  (credit card payment return may take longer depending on Commercial Banks) 

3) If you pay us by bkash/rocket/mobile banking, then your money will be added in your desired account  within 7-15 working days. 

 

Shipping Cost: 

1) Customer will bear own shipping cost item; we are not responsible for it. 

2) Delivery cost is non-refundable. We will deduct the shipping cost from refund amount